Forum Discussion

TT_606016's avatar
TT_606016
SMARTY Maverick
17-05-2023
Solved

5G Phones

Are 5G phones 5G or is it the SIM?

Got current 4G Smarty SIM in new phone. Just as slow!

Keep changing card into each phone. Am I on same old phone number when I do this?

  • Chalkychap's avatar
    Chalkychap
    17-05-2023

    5G phones have the specific internal components required to use a 5G mobile network signal. 
    If your SMARTY SIM card is very old it's possible it's not 5G enabled.
    I'd suggest asking the online web chat support team to check your SMARTY account, regarding 5G reception in a 5G capable handset TT_606016.

    Get in-touch at https://smarty.co.uk/contactus - the agents are available daily between 8am - 8pm.  

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    17-05-2023

    TT_606016 . Actually, it's a bit of both.

    If the phone is not capable of 5G, then you cannot get it, no matter what sim you put in.

    If your network (and therefore its SIM cards) are not ready for 5G, again you won't get it regardless of the phone.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    17-05-2023

    5G phones have the specific internal components required to use a 5G mobile network signal. 
    If your SMARTY SIM card is very old it's possible it's not 5G enabled.
    I'd suggest asking the online web chat support team to check your SMARTY account, regarding 5G reception in a 5G capable handset TT_606016.

    Get in-touch at https://smarty.co.uk/contactus - the agents are available daily between 8am - 8pm.