Forum Discussion

AbdulMu_4094086's avatar
AbdulMu_4094086
SMARTY Rookie
25-04-2026

5G option not showing, even though I have 5G phone

Hi, I just joined Smarty. I have a 5G compatible phone, but the option to select 5G is not displayed on my phone. Have tried a EE SIM and that shows 5G availability. Tried lots of things with Smarty tech help. But still not working. Any ideas?

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    25-04-2026

    AbdulMu_4094086​ Do you perhaps have an option called '5G auto' on the phone? The phone then connects to the best available signal. Perhaps there is currently no 5G coverage from Smarty just where you are - have you tried the Coverage Checker and also the Network Status checker?

    • AbdulMu_4094086's avatar
      AbdulMu_4094086
      SMARTY Rookie
      25-04-2026

      I tried turning off auto. I also did coverage checker and I am in a 5G area

      • MSF's avatar
        MSF
        SMARTY Guru
        25-04-2026

        AbdulMu_4094086​ I suggest leaving the auto ON, that way the phone will pick 5G if it can find it.

        The coverage checker is a GENERAL tool and may not cover your exact street/house etc.