Forum Discussion

mikeash_1845715's avatar
mikeash_1845715
SMARTY Maverick
07-02-2023
Solved

4g calling / VoLTE

Hi, Recently moved to Smarty from Voda and very happy.

I am interested in whether 4g calling is currently available or is planned for the future?

If it is available now i wonder if their is a webpage on the smarty website that lists compatible phones? (if found a list for wifi calling but not one for 4g calling)

Mike

  • Chalkychap's avatar
    Chalkychap
    08-02-2023

    Okay mikeash_1845715, the handsets Three currently sell are all 4G-VoLTE (4G Calling) enabled. This should give you an idea of the range handsets available, which will work with your SMARTY SIM once Three's 3G network is turned off (by end of 2024). 

    Purchase your new handset anywhere, but make sure you get the same specification as those being sold by Three.

10 Replies

  • Michael_120046's avatar
    Michael_120046
    SMARTY Rookie
    02-11-2024

    If you are struggling with Smarty phone calling on 4G try typing *#*#86583#*#* in your dialer screen. Then go to network settings and enable VoLTE for your simcard. It works for me.

  • PETERWI_2561514's avatar
    PETERWI_2561514
    SMARTY Pioneer
    18-04-2024

    From my information 4G calling is not available  through SMARTY. Only the main providers offer it. I only found out when I could not make a call whilst at Waterloo Station even though there was 10Gb/s of 4G download available.  

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      18-04-2024

      There seem to be lots of mobile service issues reported for Waterloo Station, PETERWI_2561514.

      My iPhone + SMARTY SIM works with 4G Calling, both here in the UK and while roaming overseas.

       

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    08-02-2023

    4G calling (VoLTE) is available on the SMARTY network.

    To clarify, VoLTE stands for Voice over LTE and is a kind of VoIP call. When activated any incoming or outgoing calls come in or go out over your cell data. Down side is that calls can become problematic if your data service is poor or bottle necked. If you didn't know already, traditional calls can't be made over SMATY's 4G or 5G network and any calls you make when VoLTE is disabled or not available go via their 3G network. 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    08-02-2023

    I think the information you're looking for is in the SMARTY FAQ section in the "Switching off 3G" article.

    Visit the Switching off 3G information page for all the details.

     

    • mikeash_1845715's avatar
      mikeash_1845715
      SMARTY Maverick
      08-02-2023

      Cheers. i will have a look

  • MSF's avatar
    MSF
    SMARTY Guru
    07-02-2023

    Perhaps I am not understanding the question. Aren't calls normally via 4G or sometimes via 5G if available in the area?

    • mikeash_1845715's avatar
      mikeash_1845715
      SMARTY Maverick
      08-02-2023

      i'm uncertain as to how it works but need to know more about device compatibility for 4g calling as apparently my current phone (motorola moto g6) isnt compatible so i;m planning on buying a more recent model but want to make sure that it will be compatible before i purchase.

       

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        08-02-2023

        Okay mikeash_1845715, the handsets Three currently sell are all 4G-VoLTE (4G Calling) enabled. This should give you an idea of the range handsets available, which will work with your SMARTY SIM once Three's 3G network is turned off (by end of 2024). 

        Purchase your new handset anywhere, but make sure you get the same specification as those being sold by Three.