Forum Discussion
200gb for £12
Hi - im on a plan, a deal 12 quid 200gb - the auto renew wasn't ticked even tho I usually do and it's defaulted to the 100gb all data amount, smarty customer service tell me it'll be back come April 26.. I come away from the experience negatively.. Smarty, which I've been with for over 3yrs have a bot chat service then it goes to human which are Indian or Pakistani (not English natively) - what a company! 🤦
9 Replies
A!sit righted itself - Smarty don't know their aresefrom their elbow 🤷
Imagine walking into a shop and they say you can go somewhere else for business..
My mum's and my Smarty plans have both had auto renew turned off automatically. I set both accounts up and have had no issues for years on mine. Then all of a sudden we both get emails saying our plans are expiring unless we turn auto renew on. This is obviously a Smarty service glitch.
yen I can see why you aren't happy. It's unusual that Support Team would not give you the offer for some time. Did you by any chance accidentally turn off the auto-renew after taking the plan?
On the plus side, you will get the offer on next renewal, but if you feel sufficiently aggrieved, you could raise a Complaint.
I'm not sure what significance you attach to where the human that you spoke to was located. Did they understand the point you were making? If they did not understand you, this may form a point in any complaint. you make. Huge numbers of companies locate their customer service offshore nowadays - that's what drives the price down and, as far as I recall, this has been the case with Smarty for some years now - although I think that Complaints may go to a UK base.
It's not a racial comment pointing out the fact of the location or race of someone msf especially if THEY CAN'T UNDERSTAND YOU, like I'm a Scouse git lol.. but do make myself understood!
Everyone I've ever talked to hates call-centres or such like as fact! but we've just accepted such money saving coniving dealings, haven't we!
Like I got told once by Smarty - 'if you don't like the service I can leave' I replied by saying STOP BEING JOBS WORTH and take responsibility & do your job.. what a joke of a network, tho they all like this basically, hide behind chatbots - it's and avoid customer service where possible just meter out the doctrines that you use your phone by
yen Why didn't you simply state that the person had a problem understanding you? How do you know that the person isn't an English citizen, but happens to have an accent? It gets to sound awfully like a racist comment.
You say that you have discussed this with Smarty and that they weren't prepared to change anything. I don't see how they are being 'Jobs worth" or not doing their job. Ultimately, I don't know what else they could say other than to suggest that you might find a service that suits you better with another provider.
It's not that I don't understand your frustration. I recently had a really poor customer service experience where they were not understanding or really listening. I changed companies but guess what?....The call centre was based in the UK as far as I could tell, but it made absolutely no difference.
