Forum Discussion
200gb for £12
Hi - im on a plan, a deal 12 quid 200gb - the auto renew wasn't ticked even tho I usually do and it's defaulted to the 100gb all data amount, smarty customer service tell me it'll be back come April 26.. I come away from the experience negatively.. Smarty, which I've been with for over 3yrs have a bot chat service then it goes to human which are Indian or Pakistani (not English natively) - what a company! 🤦
1 Reply
leedorney I can see why you aren't happy. It's unusual that Support Team would not give you the offer for some time. Did you by any chance accidentally turn off the auto-renew after taking the plan?
On the plus side, you will get the offer on next renewal, but if you feel sufficiently aggrieved, you could raise a Complaint.
I'm not sure what significance you attach to where the human that you spoke to was located. Did they understand the point you were making? If they did not understand you, this may form a point in any complaint. you make. Huge numbers of companies locate their customer service offshore nowadays - that's what drives the price down and, as far as I recall, this has been the case with Smarty for some years now - although I think that Complaints may go to a UK base.
