Forum Discussion
🚀 eSIM at SMARTY Just Got Bigger — Now Available for New Customers!
We’ve got exciting news to share with our Community!
✔️ eSIM now available for new customers
SMARTY is rolling out a smoother, faster sign‑up experience where new customers can join directly with an eSIM. In September 2025 we launched to our existing customers, but now anyone can join SMARTY with an eSIM.
This means:
- No waiting for a SIM to arrive in the post ✉️
- No need for a physical SIM tray
- Instant connectivity on supported devices 📱
Joining SMARTY just got quicker, smarter, and more convenient.
📣 Help Us Spread the Word!
We know our Community is one of the best places to get the message out there.
If you’re excited about this upgrade (we definitely are!), help us tell others that SMARTY is now even easier to join with eSIM.
Whether it’s friends, family, or anyone you know who loves simplicity and great value — point them our way!
🎁 Got Someone in Mind? Use “Pick a Pal”!
If you know someone who’d love SMARTY, don’t forget you can refer them through our Pick a Pal programme.
When they join:
- They get a reward
- You get a reward
- Everyone wins 🙌
And now that new customers can join even quicker with eSIM, it’s the perfect time to share the love.
🧩 What Devices Support eSIM?
Most newer smartphones support eSIM, and checking is simple.
Dial *#06# — if you see an EID number, your device is good to go.
7 Replies
My husband is using my referral code to try and set up a new eSIM on his new phone however he cannot proceed past the payment page, it just crashes and displays an error message. Can anyone help as there is no way of getting a decent enough response from the chat bot
WendyHu_2387351 You can usually get past the chat bot and chat with an agent, but it is not instant.
Thank you for the response, yes I did eventually get through to a member of the support team and the problem has now been resolved.
I am very concerned as despite referring a friend for a sim I have not received a reward and they have been with smarty and renewed for 3 months now. How long do rewards take to come through?!?!?!
William_2721189 Did you recieve an email?. Did they definitely use you rcode? If so, web chat with Smarty Support for them to check what has happened.
Can I use an eSIM on an iPad?
I already have a 5G plan on my iPhone, but I want to use my iPad separately to my iPhone cause it may drain my iPhone battery using personal hotspot my iPad is eSIM only
