transfer

3 Topics

New user - can't connect to Wifi during transfer period
I'm a new customer, I transferred from EE and activated my SIM 2 days ago. I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I can't download any data or use any apps. My iPhone does not connect to Wifi as of this morning. I could understand an issue with data connection during the transfer, it's mentioned that this can take place, but it's completely illogical that the Wifi isn't connecting. It appears to be connected, I have reset it, I have checked for network errors on Zen (it's working on my laptop). I have reset my network settings, and updated the APN. Smarty customer services were not helpful - they kept answering in regards to service outages for mobile data due to engineering works and 'too many people trying to connect to the mast at once'. That's not the issue for me at home, obviously, and I can think of no other reason that my iPhone is behaving so strangely apart from the transfer. Has anyone else had this issue during transfer, how long did it last, how did they resolve? I don't know if it will work itself out in a day or two or it's a permanent issue that I need to fix urgently. The response from customer services has made me worried I've made a terrible mistake in joining Smarty, particularly as I've seen lots of comments/complaints today on the forum about data connection and wifi connection being bad - I'm used to getting a decent 5G service and being able to stream music and download video on mobile with no issues. If anyone has any advice I would appreciate it - I need my phone to work because of all the app based authentication on my phone.
Solved
2644212
20-04-2024 Place Chats & Hacks
7.3KViews
0likes
12Comments
Number transferred partially
I placed the new SIM card in my phone on Sunday, July 30, expecting my old phone number to be transferred promptly (as promised on the account's dashboard), but it hasn't happened as planned. At present, I find myself in a challenging situation. Contacts on the Vodafone and Three networks can reach me, but those using EE and Plusnet are unable to. So far the transfer doesn't seem promising.
Lulijet_2199054
05-08-2023 Place Chats & Hacks
2.9KViews
0likes
4Comments
Port email - activation time
I have an email from Smarty: Great news your port request for your number XXXX XXXXXXX has now successfully completed! What the email does not say is when the number will become active. If you search the help pages the word 'Port' does not even appear. Not helpful. Using the right terminology is important if your not a techie
Solved
JohnTuc_2168813
19-07-2023 Place Chats & Hacks
3.1KViews
0likes
2Comments