The overall Network Up And Download Speeds
Did the overall network uploads and downloads get worse for anyone else after the 'improvements', that started on I think Thursday or Wednesday prior to this post, concluded? Did they even conclude? I'm confused, because I swear my speeds have greatly diminished. They were awesome prior to these... 'improvements'. The network checker is telling me that 'their system hasn't reported any network issues.'. Before I was getting I think around 70 to 100mbps download or something like that, and around 15 to 17mbps uploads or maybe 20. The uploads seem to be around that area again, but the downloads, they're at like, 5-20mbps now. Not sure if it's something on my end, or if I'm not alone in this. Things seem unusual at the moment.
Smarty is down
It's been almost 3 weeks now since Smarty went down in Hartlepool with no warning. No mobile data at all. I've used the chat many times, spoken to agents who were of no help, and even made an official complaint which has been ignored. They say it's for maintenance but what maintenance takes 3 weeks? I bought a sim for a different provider now, as I don't think Smarty is going to work in this area again. Apart from no service, I am most disappointed at the lack of customer service. They really couldn't care less about the situation.