Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
RCS on iOS
RCS is the modern version of SMS served over data/wifi. It improves security and allows you to group chat, send pictures/videos/voice notes for free without incurring MMS charges or having to use third-party apps like Facebook or Whatsapp. It has been the standard on Android for many years, but Apple recently launched support for it in iOS 18 last year. Due to the differences in how Apple and Google support RCS, iPhones require that carriers 'handle' the RCS protocol directly. Whereas on Android, Google handles the RCS chats for you. This means that Android users on UK carriers have enjoyed RCS for years, but UK carriers must do some work to support RCS on iOS. Three UK promptly supported RCS on iOS in December 2024. This means Three customers on iOS devices can use and enjoy the benefits of RCS. Smarty has yet to enable support for RCS on iOS, as of 18th February 2025. Someone did say in the forums that Smarty was actively investigating this in December, but we have not had any update since. Other UK carriers have swiftly done the work to enable RCS for iOS users, but there hasn't been an update on this from Smarty yet. I would really like some official acknowledging that this is coming soon, and ideally some realistic timescales to manage expectations. This is quite an important feature for me because I moved my elderly mother over to Smarty to save costs, but she routinely sends me (an Android user) images or videos over MMS which incurs charges. I am giving Smarty another 4-6 weeks to acknowledge and confirm that proper RCS support is coming soon, or I'll be moving my mother to another carrier. I can imagine there's quite a few customers in a similar situation.
