£6 for 1GB Package for long time - I find out today that the £6 offers 5GB?
Hey Mostly a gripe post really as the live chat support is an absolute joke and completely ignored the simple questions that I was asking so thought I'd post here. Have been a fan of SMARTY for a few years now but disappointed to find out today that they have upgraded the data allowance on the £6 from 1GB to 5GB without so much as a word to existing customers? Not sure if its a very recent change as I can't find much info about it? Maybe there was an email I missed? I checked but couldn't see it. I couldn't find anything on the site - I rarely check because I pay automatically each month. I appreciate its a cheap service but surely one would expect if its the same price and they discontinue the package, you'd be upgraded/switched to the new package? Or at the very least a quick SMS or Email letting existing customers know that the package you're paying for had changed? I don't use mobile data too often but 2/3 times I've run out of it whilst out and about and I've resorted to buying their data bolt-on to give me some more. This wouldn't have happened had I had that 5GB.