[We Value Your Feedback] Share Your Experience with Our Login and Authentication Process
🔒How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. 🔑 Here are a few key points we would like to know: Overall experience: How would you rate your overall experience with our login and authentication process? Difficulties faced: Have you encountered any difficulties during the login process? If yes, we would appreciate it if you could provide us with a brief description of the issues you faced. Speed and responsiveness: How satisfied are you with the speed and responsiveness of our login process? Multi-factor authentication (MFA): Are you familiar with our app's MFA feature? If you have enabled MFA, we would like to know your experience with it. Additional login options: Are there any additional login options you would like to see implemented in our app? Security level: How do you feel about the level of security provided by our login and authentication process? Account recovery: Have you ever forgotten your login credentials? If yes, please share your experience and any difficulties you faced during the account recovery process.[IMPORTANT] App and Web Login Verification main thread
Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now. Please make sure to setup your device or browser as 'Trusted' in order to avoid session timeout. Let us know if you are still prompted to enter and verify you account details every time you open SMARTY app or the website. Thank you! P.S. Recent topics regarding this subject will be gradually merged with this main thread.
Unusual high amount of calls from businesses
Hi everyone I've been getting more than a few nuisance calls lately since I switched to Smarty. I don't know if it's just coincidence, and it probably is nothing to do with the switch, as I am using the same number I was using with my previous network. My latest call is from "Manor Farm House" - 01747 811974 and when I answered it, a man said "I've just walked through your door Mr (my surname) and there's no one here, so (swear word I don't think I can say on here) off"... this immediately panicked me as I was home alone at the time and the call happened literally a few seconds after I entered my house. I have no idea how they know my phone number, I can only guess they know my surname from online profiles Another call I had was from "Robert Bowring Butchers Bolsover" - 01246 824238... strangely I got this call at 17:36 yesterday and according to Google, this butchers shop I've never heard of or visited closed at 3pm yesterday so they wouldn't be open at 17:36. Unless it was a spoofed number or this butchers shop isn't a genuine butchers?? I also had a call from "O2" which was a private number. For this one I was bored anyway so went through with them giving false details, logic being the more of their time I waste, someone else more vulnerable than me isn't being scammed in that few minutes. I made up names and address etc when asked for them, and once they asked for my postcode I said "my postcode is 'I know you are a scammer'" and they told me to (swear word I don't think I can say on here) off... I usually use Google Pixel Call Screen for these calls, but I am waiting for a phone call from something I've applied to and I don't know the number it will be coming from. Usually I don't get so many, has anyone else had an influx in nuisance calls lately?! I am aware the easiest solution would be to get a new phone number, but I've had this one for years and it's linked to so many services it would be more effort than it's worth to change it Thanks in advance for any help![Feedback] Parental Controls - seeking feedback and ideas for the SMARTY app
Hello SMARTY Community, We always love to hear your input, and right now we are exploring ideas about helping parents to keep their children safe online. As with most potential online dangers, there are several risks such as: 1. Cyberbullying, Sexting - anything to do with how your children are spoken to online 2. Exposure to pornography, violent content - anything to do with content they see online 3. Privacy and scams - anything that involves your children's personal data being targeted by scammers Which one of these threats concerns you the most? How do you make sure your child can enjoy the internet safely? We look forward to hearing your opinions and suggestions. Thank you! Team SMARTY
joining Smarty, life of SIM deals.
Hi, I haven't received my SIM yet, but had a few questions: 1 My account page does not have much functionality, will this change once I activate my SIM? 2 If I navigate away from my dashboard, I seem unable to navigate back again; there does not seem to be a button to take me straight back to the dashboard. 3 My contract says that I will get double the data "for up to 15 months", which seems a bit vague. Does anyone know how long the offer actually runs for, and why don't they give a definite figure? 4 I haven't been offered two factor authentication on my account; is this something that will be offered after activation of my SIM?[Open Discussion] How do you control content on your child's device?
I’ve been looking into the best way to make devices around the house (Phones & Tablets) safe for my child to use. E.g., Blocking explicit content.   I thought I’d share these step-by-step on how to do it, in case anyone found themselves in a similar spot.  Block Content on iPhones & iPads   Blocking explicit content (Music, Videos, Apps):  Go to Settings and tap Screen Time.  Tap Content & Privacy Restrictions, then tap Content Restrictions.  Choose the settings you want for each feature or setting under Allowed Store Content.  Blocking explicit websites:  Go to Settings and tap Screen Time.  Tap Content & Privacy Restrictions and enter your Screen Time passcode.   Tap Content Restrictions, then tap Web Content.  Choose Unrestricted Access, Limit Adult Websites or Allowed Websites.   How to block explicit websites on Android (Google Chrome Web Browser)   On your Android phone or tablet, open chrome  Tap the three dots symbol and select settings  Look for Safe Search, then tap it   Turn the Explicit results filter on.  If anyone else has some tips on other ways to child-proof phones & tablets, I’d appreciate some pointers.  Have a great day!   Sources used:   https://support.google.com/websearch/answer/510?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cmobile-browser  https://support.apple.com/en-gb/HT201304 
