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GeoffL
SMARTY Maverick
Joined 19-08-2023
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Re: How to change from data-only to a regular plan
Hi and thanks for the response. FWIW, I tried to use the chat twice and twice the system closed the communication before I'd managed to finish typing my query. As I need the new SIM activated before your agents were available today, I've implemented a work-around that I didn't really want to use and it's now up and running. Thanks again, Geoff9.5KViews0likes0CommentsRe: How to change from data-only to a regular plan
I can only go on what Smarty themselves post on their product page. I've included a screenshot of that info note FYI. On investigation, it appears the reason you couldn't access that page is that the forum server included the punctuation comma that is part of the address. Twice I tried to use the chat feature; twice the system timed out my attempt to communicate and closed the conversation before I'd managed to finish typing my query. With hindsight, perhaps I should have typed my query in a text editor and used cut-and-paste. That said, even then there were no guarantees, and I needed the new SIM activated by today. MSF -- I tried your idea. FWIW, I'd already tried before my OP, but I couldn't activate the new SIM from my existing account and so that was a non-starter 😞 However, I've now implemented a work-around that I really didn't want to use: I created a new account with a different email address while activating the new SIM as a 'new user'. I really wanted to use the original email address, but couldn't figure out how to do that as Smarty won't even let me delete my account on demand. I just now need to wait six months for the system to automatically delete my old (this) account -- at which point, I can hopefully change the email address on my new account...9.5KViews0likes0CommentsRe: How to change from data-only to a regular plan
Thanks for the response. However, I fear your info is incorrect because, if you click on the "info" icon for the Data Only plans at https://smarty.co.uk/all-plans, the popup that appears contains the following text: "Note: Data Only plans cannot be switched or upgraded to Voice plans or Money Back plans just yet." I assume that includes via a Smarty agent. Besides that, I tried to contact Customer Services via the Chat facility a few days ago, but the system closed my conversation before I had time to finish typing my query. At that point, I gave up on Chat as a viable means of obtaining support ...9.6KViews1like6CommentsHow to change from data-only to a regular plan
A few months ago, I got a Smarty SIM for use in a mifi router and elected for a 40GB@£13/month plan that is currently off auto-renew (i.e. expired). A friend told me he has a regular plan for his mifi device and I see that I can get 100GB for £12/month that way. However, there seems to be no way to switch from data-only to a regular plan and so I've obtained a second SIM but can't activate it. I suspect that starting a group and adding the second SIM will be problematic because (1) my original SIM plan has expired and (2) the original SIM will be the 'owner', which cannot be removed from the account. What's the easiest way to switch plans? Thanks for looking, GeoffSolved9.7KViews1like12Comments