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fastrider
SMARTY Pioneer
Joined 2 years ago
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Problem processing payment
I have auto-renew turned on, so I was surprised this morning when I got an email stating that my service had been suspended because "your last payment didn't go through". So I head to the dashboard, and notice that auto-renew is off (it shouldn't be). I select my saved card ( a Barclays' credit card ) and press pay. It comes up with the verification window, so I go to my bank and I authorise the payment , and underneath in a small red box it says there was problem processing my payment. Why? I authorised it on the barclays app, there's planty of available credit on the card to pay £5.25 for my bill. Yet SMARTY says the payment failed. Again, why ? You can't ever speak to anyone at SMARTY about these things. But it's concerning that a phone that I rely on could be cut off because of some issue with you being unable to take payments from my card. I have called my bank, and they agreed that I have authorised the payment today to SMARTY, but they see absolutely ZERO record of SMARTY even attempting to take a payment automatically before I made the manual transaction to renew. This isn't the first time this is happening either. How can this be resolved?Solved2.2KViews0likes1CommentTransfer number from three, now number is "incorrect"
Hi Can someone please help, I've ported a number from three to smarty and everything looked ok but now the original number is saying "You have dialled an incorrect number" when I call it. I didn't realise (and nothing anywhere said) that it would stop working. The Smarty documentation says that you can continue to use the number with the old provider until it's transferred. I got a text this morning from three that says "We've now disconnected your service", but nothing from smarty. When I login to smarty it says that my number will be transferred. But right now, I can't text or call that number it's as if it doesn't exist. I'm very worried now as that number is tied to bank accounts, credit cards, etc etc and is required for things like OTP. In short, I don't want to lose this number. Is this normal when going from three to smarty? because i've done O2 to Vodafone before and I never once had a loss of service, it just stopped working on one and started working on the other. But right now, the smarty sim is still making calls / receiving calls & texts using it's original SIM number and my ported number seems to have vanished into thin air. I'm extremely worried now.1.2KViews0likes1Comment