Forum Discussion
WiFi Calling and VoLTE Support
Hi jamescutts
Thank you for reaching out to our SMARTY community.
Although SMARTY share the Three network, we operate as different providers, this means some services Three offer may not be offered by us, this includes Wi-Fi-Calling.
You can view our Wi-Fi-Calling compatibility list here - Which devices are compatible with WiFi Calling? | SMARTY Help Centre
We are continuously working on adding new devices to this list but I am unable to provide a timeframe as to when your device would be compatible with this feature.
I appreciate your feedback on this and I can assure you it does not go unnoticed.
Jodie
Maybe Three UK and SMARTY use different IMS systems for provisioning VoLTE and WiFi Calling services on their mobile networks, jamescutts. This could explain why your Sony Xperia works with one and not the other.
When I used Android devices, being able to use a WiFi Calling service with my handset was always problematic. Because I needed a WiFi Calling service in my mobile not-spot, I reluctantly switched to iOS and an iPhone - mainly because the big 4 UK networks all supported iPhone handsets with VoLTE and WiFi Calling, while offering limited support for Android devices.
With my iPhone, I've not encountered issues with VoLTE and WiFi Calling support. If you're using an Xperia handset and not an iPhone, perhaps you'll always find your service provider choices are limited.
At least there's no 12/24 month minimum-term lock-in at SMARTY, jamescutts.
🍀Sorry jamescutts, your Xperia might be able to use a mobile data connection after 3G switch-off, but how would you make/receive calls, and send/receive text messages, if your Xperia device doesn't work with SMARTY's current VoLTE and WiFi Calling services, running on their 4G data network?
You might have to rely on Skype calls or WhatsApp calls, over your SMARTY mobile data connection.
I was referring to VoLTE when i mentioned the list, not WIFI calling! Different things.
Sorry, wrong reply to wrong post! But you need complete lists as otherwise people actually don't know what will work with your network
You are right! If a mobile provider is offering a service, then they should be able to give a definitive list of phones that work on their network! I am in a similar situation. My present phone has 4g and voLTE capabilities, but it doesn't work with the Smarty network. I have been in a "help" chat with someone since Friday afternoon (it is now the middle of Monday) as to whether the Moto G54 5g and the Moto G84 5g will work on their network, but I am going around in circles. If anyone knows the answer to that I would be grateful to hear.
SandraC_2200711 Is it reasonable to expect Smarty to check every phone as soon as it is released?
Clearly not the forum for me.
