Forum Discussion

DanielK_2265550's avatar
DanielK_2265550
SMARTY Enquirer
11-09-2023

VPN (Cloudflare) with SMARTY

Hi, I'm trying to use VPNs with SMARTY but nothing seems to work. I have a work VPN that I need to be able to use (Cloudflare WARP) to access internal resources. The SMARTY chat was very unhelpful an...
DanielK_2265550's avatar
DanielK_2265550
SMARTY Enquirer
11-09-2023

Thanks for the quick response. I've tried both fresh installs and current installs on multiple devices across operating systems in the house. The moment I switch networks (from SMARTY to my mobile hotspot) everything works fine, which leads me to believe this is an issue with SMARTY.

JJP2's avatar
JJP2
SMARTY Pro-coach
11-09-2023

I am of course using Smarty, so obviously no issue with Smarty for me.

What phone are you using ?

EDIT : What APN are you using for Smarty ? If currently not, try using “mob.asm.net” as the APN, just in case it makes a difference.

  • DanielK_2265550's avatar
    DanielK_2265550
    SMARTY Enquirer
    11-09-2023

    I'm using Smarty on a zte mc888 5G router.

    EDIT: The APN is set to the one you suggested with no difference.

    • GEM1979's avatar
      GEM1979
      SMARTY Rookie
      23-04-2024

      Hi. Just wondering if you managed to resolve this issue. I'm having a similar problem with my wife's work VPN not connecting using a Smarty data SIM in a TP Deco X50 5G router. Thanks

      • MSF's avatar
        MSF
        SMARTY Guru
        23-04-2024

        GEM1979  Unfortunately, you are unlikely to get much official help on this because Smarty T&C's make it clear that the service is for non-commercial use i.e. not for work purposes.

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      11-09-2023

      Oh, you’re using a ZTE router.

      i tried using Cloudfare on my iPhone, and still have no issues (It’s still switched on as I type this) 

      As it’s a router, then Smarty don’t support routers, nor do they recommend Smarty as a full time replacement for home broadband, as it is a value for money mobile phone company.

      Have you considered contacting ZTE for support ?