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Very slow internet

SMARTY Pioneer
SMARTY Pioneer

Hi, I'm just joined smarty hoping I will be able to live stream on tiktok but my Internet speed is dropping to 1mb/s download and less then a 1mb upload on 5g network. On my giffgaff I have quicker and better connection on 4g then smarty 5g. Anyone else had similar problem and know how to fix it ? 


SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi there

Great to hear that you have joined SMARTY, welcome!

Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service: we use the Three network to provide our services. Indoor coverage may also vary.

Although we try to make the coverage results on our online coverage checker ( as accurate as possible, the information is only a guide and doesn't guarantee service availability in a particular location. Our roll-out plans are updated regularly but may change over time.

If you haven’t already done so, you could try the following to regain a connection potentially;

• Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
• Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
• You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link:

I hope this helps with your connection!

If you need further assistance with this, they can add the special offer on to your account for you, they are online 7 days a week between 8am-8pm and can be contacted directly here
Remember to ask to 'talk to a PERSON', rather than the bot.
Have a great day! -Adrian.