Usage and payment issue

[AlbaneB_2366956]

Hello,

I have an automatically renewed payment but my payment yesterday didn't go through as I didn't have enough money on my uk account. I have thus paid and renewed my 100GB usage today (£12), but then after I paid I received a message stating I do not have enough data, even though I have just topped it up with 100GB.

And now when I go on my account this message shows: "

"Your plan is paused

We’ve paused your service. Please get in touch via chat with our support team who will be able to help."

How can I reactivate my account given I have already paid?

Thank you. Best,

Albane

[Chalkychap]

Contact customer service at https://smarty.co.uk/contact, @AlbaneB_2366956.

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