05-16-2024 05:01 PM
Hi
I bought a SIM yesterday and it is still being sent to my address, I also haven’t got a number yet as it says it’s still being processed.
If I have an empty SIM now, can I transfer my data and credit to this empty SIM so that I can use it right away?
Thanks
05-16-2024 05:13 PM
@VictorP_2723038 In short, no. When you activate a sim, it is allocated a mobile number that will show on your account dashboard.
If you start with another sim, you will need to pay for another plan and either start a new account or else form a group and add it as a nickname sim.
05-16-2024 05:38 PM
Thank you for your prompt response.
I placed the order yesterday afternoon, it still says number available. Do you know when it will arrive, is there a way I can track it?
Thank you
05-16-2024 05:43 PM - edited 05-16-2024 05:43 PM
As this is the Smarty community forum, we are customers, just like you, we don’t work for Smarty.
Smarty sends out SIM cards via Royal Mail, most of which arrive in 1 - 2 business days. Tracking isn’t offered.
05-16-2024 06:19 PM
@VictorP_2723038 It's going to be down to the vagaries of Royal Mail. Could be very quick, or on the other hand...............