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SIM activation

LorenaF_2634195
SMARTY Pioneer
SMARTY Pioneer

Hi,

I requested the activation of my SIM 24 hours ago and still didn’t get my email confirmation or a response from Customer Service. This is getting quite frustrating. Any clue what’s happening?

2 REPLIES 2

MSF
SMARTY Genius
SMARTY Genius

@LorenaF_2634195 Does your Account Dashboard show that you have an active sim and Smarty plan? If so, then you need a web chat with the Support Team.

We are Community members like you and so cannot access your account to check.

Yes, I contacted them by chat yesterday but they are not very responsive 😞   thanks