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No data for over four (4) weeks...!!!

Charles_1197892
SMARTY Pioneer
SMARTY Pioneer
 
4 REPLIES 4

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey  Charles_1197892

I am sorry this has happened, there are a few reasons why this can been the case and we will need to access your account, if you can please get in touch with our chat team they can assist you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

MSF
SMARTY Genius
SMARTY Genius

@Charles_1197892  Sorry to hear about this, but you don’t say what steps you have taken to resolve it. Surely, you haven’t just ignored it !?!

Charles_1197892
SMARTY Pioneer
SMARTY Pioneer

I had just renewed my plan. However, the plan is not working? 

@Charles_1197892 Then you need to have a web chat with Support Team so that they can investigate.