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No data for over four (4) weeks...!!!

Charles_1197892
SMARTY Pioneer
SMARTY Pioneer

โ€Ž07-16-2023 05:21 AM

 
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4 REPLIES 4

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

โ€Ž07-16-2023 10:27 AM

Hey  Charles_1197892

I am sorry this has happened, there are a few reasons why this can been the case and we will need to access your account, if you can please get in touch with our chat team they can assist you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am โ€“ 8pm.

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MSF
SMARTY Guru
SMARTY Guru

โ€Ž07-16-2023 12:28 PM

@Charles_1197892  Sorry to hear about this, but you donโ€™t say what steps you have taken to resolve it. Surely, you havenโ€™t just ignored it !?!

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Charles_1197892
SMARTY Pioneer
SMARTY Pioneer

โ€Ž04-08-2024 04:56 AM

I had just renewed my plan. However, the plan is not working? 

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MSF
SMARTY Guru
SMARTY Guru
In response to Charles_1197892

โ€Ž04-08-2024 08:51 AM

@Charles_1197892 Then you need to have a web chat with Support Team so that they can investigate.

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