New phone

[Jillian_3016192]

Have put my smarty sim into new phone and it's not working, any ideas what I am doing wrong please

[SmartyTrousers]

@Jillian_3016192 In what way is it not working? No signal shown? Signal shown but calls not working? Signal shown but data not working?

[MSF]

@Jillian_3016192 First thing to check is the you definitely put the SIM card in the correct way.

Also assuming that the phone is brand new and not an old one that was previously locked to another network.

Is it a UK model? Some foreign models may not work on our frequencies.

[Goddess_Bastet]

If you’re unable to access the internet &/or make a call/text then try a network reset.