My number didn't transfer

[Drummy66]

I have just switched my sim card to Smarty. My old number that i was transferring, seems to have been replaced with a new number. Any help would be much appreciated.

[JJP2RidesAgain]

Did you get a PAC code from your old network ? 

If so, the transfer to Smarty is not instantaneous , and, as today is a bank holiday, won’t happen until tomorrow, at the earliest, depending on when you gave Smarty your PAC code, assuming you have done this.

Numbers are only transferred AKA “ported” between networks on working days, so not Saturday, Sunday OR bank holidays like today. 

That’s why you have a temporary number until your number transfers to Smarty.

See here :

https://help.smarty.co.uk/en/articles/7019273-keeping-your-number 

[MSF]

@Drummy66  Your number will not transfer unless you complete a request in your account dashboard and give Smarty the PAC from your old network (this is effectively their permission to shift the number to the smarty network).

Transfers - known as porting-in - don't take place over weekends or Bank Holidays. When you complete the request, you should be advised when the number will transfer over.

If you have done all of this already, then you need to web chat with the Support Team so that they can investigate your account.

[Drummy66]

Thanks I'll give them a try. The have the pac code. I'll give them a couple of day and try them then. Thanks again. 

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[MSF]

@Drummy66  Did you watch the Help video?: https://community.smarty.co.uk/t5/help-videos/keeping-your-number/ba-p/26237

There is also a useful Help Document: https://help.smarty.co.uk/en/collections/3847384-switching