Forum Discussion

KenHilt_1368852's avatar
KenHilt_1368852
SMARTY Pioneer
20-07-2023
Solved

Mobile wifi speed

Hi, I am getting download speeds of approx 1.5mbps, shouldn't I be getting faster speeds.

Any ideas how to increase the speed, thanks for any help.

 

Regards 

  • JJP2's avatar
    20-07-2023

    Did you check the coverage of Three, Smarty’s parent network, before signing up ?

    Are you using your SIM in a phone, or a router, trying to use Smarty as a replacement for fixed line broadband (Which Smarty doesn’t recommend as a longterm ongoing solution, as it’s a consumer focused mobile phone service)

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    21-07-2023

    KenHilt_1368852  The speed depends on a whole host of factors such as where you are in relation to masts, type of building you are in, how busy the network is, the device you are using.

    • TomChea_2217441's avatar
      TomChea_2217441
      SMARTY Pioneer
      16-08-2023

      I get the same, coverage says 4g but don’t even get 5mbps which is pathetic 

      • MSF's avatar
        MSF
        SMARTY Guru
        17-08-2023

        TomChea_2217441  So, have you checked coverage for your area and also the network status?

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    20-07-2023

    Did you check the coverage of Three, Smarty’s parent network, before signing up ?

    Are you using your SIM in a phone, or a router, trying to use Smarty as a replacement for fixed line broadband (Which Smarty doesn’t recommend as a longterm ongoing solution, as it’s a consumer focused mobile phone service)