Internet speeds

[BenHoll_1877738]

Speeds are really slow today despite my router having 3 bars of reception. What is going on?

[JodieC]

 @BenHoll_1877738 

I'm sorry to hear about your connection issues with SMARTY! It may be you are experiencing some outages in your area that are interfering with your connectivity! Please visit this link to see if there are any outages in your area: 

Network status checker | SMARTY

Let me know if this shows any outages! You may need to speak to our webchat team so we can take a further look into this for you - 

https://smarty.co.uk/contact

I hope this helps!😊

[BenHoll_1877738]

The problem has been resolved... I had a broken aerial on my router that was causing an interupted signal and slow speeds. All sorted now.

Thanks,

Ben