02-21-2023 08:59 AM - last edited on 07-17-2023 02:43 PM by YulianK
02-21-2023 09:31 AM
I'm sorry, but there isn't enough info for us to really help you here.
Don't forget, your Smarty plan will only work in the EU and is limited to 12Gb of data.
If you are outside the EU, you will need to add some money to your account to pay for usage. Not sure if you have seen the Price Guide: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf. this will show the prices dependent upon where you are.
Wifi is often free in many places and so can be useful while overseas. I'm assuming that you have some internet access as you have been able to post here - maybe have a webchat with Support Team if there are still problems.
06-17-2023 11:54 AM
My wife and I are members of a family group and have similar accounts with Smarty with at least 12GB per month each. We are currently in Ireland. Both phones are set the same with roaming and mobile data enabled. I have data access but my wife doesn't. Furthermore, although I have data access tethering as a hot-spot doesn't work. According to the Smarty terms everything should work like at home. Why doesn't it?
06-17-2023 01:52 PM
@AlanRou_1462104 Are you sure that she has not already reached the 12Gb limit? She should have received an sms warning that she was near that limit.
Alternatively, has she changed to correct settings for data roaming?
02-21-2023 10:42 AM
Hey NiranMak_485138
Please make sure your APN setting have been set up correctly, here is a guide to help https://bit.ly/3EqN2pb if you do need further assistance please reach out to our chat team https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm
I hope that helps