Forum Discussion

Richard_1839897's avatar
Richard_1839897
SMARTY Pioneer
30-01-2023

Group Plans + Bonus SIM Card

Hi All, new customer here.   I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract.  Disappointing too see that the new offers are only available to new customers, bu...
Groups
George's avatar
George
Team SMARTY
02-02-2023

Hmm that does seem strange djm this should only show if the SIM number should have initially been assigned to an account - did you have any problems setting up your own SIM that you received in the same packaging?

djm's avatar
djm
SMARTY Maverick
02-02-2023

My own SIM activated straight away and worked like a charm. I thought maybe I'd messed up and entered the primary SIM number by mistake but I'm definitely using the bonus SIM number.

  • marchie's avatar
    marchie
    SMARTY Pioneer
    02-02-2023

    George Just giving this a +1 - my experience was exactly the same as that of djm .

    • George's avatar
      George
      Team SMARTY
      02-02-2023

      Thanks for this djm marchie I have passed this on for you both - I have a workaround in the meantime if you do want to activate these SIMs without us delivering another SIM to you. Speak to our webchat team here smarty.co.uk/contact and make them aware you are going to set up a new account - and you are looking to use the SIM card you have in your hand. The team will be able to assign this SIM to your new account.

      • HeatherM_979743's avatar
        HeatherM_979743
        SMARTY Pioneer
        29-10-2023

        I have just spent hours on webchat trying to get an activated sim card an online stand alone account and eventually gave up as adviser suggested I get new sim and set up a new account,  I don't want a new number as they said smarty number can not be transferred to a new smarty sim. I've given up with it.