Hey there folks!
I'll try and answer everything here - If you receive a bonus SIM this is not attached in any way to your account and needs to be treated as a new SIM. To activate this SIM you need to click on "Activate SIM" on the SMARTY home page (whilst logged out of your account).
Once you have clicked on this link - you would fill in the SIM number below. DO NOT CLICK TO LOG INTO THE ACCOUNT! If the number does not work the SIM may be invalid/out of date. Once you have typed this number in you would be prompted to set up a new account, again this must be done with a new email address - don't worry about the group set up just yet, once the SIM is activated you will be able to set the group up from there - steps below!
Set Up Group - Do this whilst logged into the account you wish to be the group owner!
To become a group owner, you must:
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be a SMARTY customer
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be 18 years old or older 🔞
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ensure that anyone you invite to join your Group is at least 13 years of age, or have a parent/legal guardian permission to use SMARTY
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not already be in a Group plan
Bear in mind that each Group can only have one Group owner and the role cannot be transferred to another person within the Group.
To start a Group by adding an existing SMARTY account
The simplest way to start a Group is via our app.
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Log in to the app and click You > Start a Group > People > Standard profile
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Enter the email address of the existing SMARTY account you'd like to add to your Group.
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You'll be asked to confirm their email and read and accept the T&C's
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Send the invitation! 📨
Via the dashboard:
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Go to your "Group Plans" page. You will find this by logging in and clicking on "Menu" in the top right corner of your dashboard.
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Click Start a Group
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Select Add an existing SMARTY account
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Enter the email address of the existing SMARTY account you’d like to add to your Group, and click Continue
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Read carefully, confirm the T&Cs, and click Send invitation! 🤜🤛
Next steps:
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You won’t be charged with any payments at this point.
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We’ll send an invitation to the email address you provided.
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Once the existing member logs in and accepts your invitation, we’ll add them to your Group and send you a confirmation email with details of their plan and when their next payment is due.
Once you receive your confirmation email, you’ll have access to your new Group account. Head to your dashboard, and open your “Menu" on the top right corner. You'll always see the names of each of your Group accounts below yours. Simply click on a name to switch and navigate between accounts.
Hope this helps!
George
Thanks George. The path is a little different for me than described, specifically this bit doesn't happen:
> Once you have typed this number in you would be prompted to set up a new account
I tried again and took some screenshots along the way. I see the following and I've highlighted what I'm clicking. This is on a desktop, logged out, incognito browser:
Step 1
Step 2
Step 3
Step 4
I see similar on the Android app. It guess the SIM number is valid because the process continues rather than erroring. Like I say, I'll probably just order a new SIM but thought this was a bit of a curiosity and might be impacting others.
