Forum Discussion

JamesWa_2265565's avatar
JamesWa_2265565
SMARTY Maverick
09-06-2024

Connection problems on my Huawei portable modem,

Hi everyone, can anyone tell me why when you have 2 Smarty sims, one is not connecting, this is a data only plan with unlimited data but the other which is my phone on a 6gb plan connects ok, feel li...
JamesWa_2265565's avatar
JamesWa_2265565
SMARTY Maverick
09-06-2024

Phone sim running at 10mbps 4g,  modem running at 1mbps 4g cant even run my game on my tablet at that speed, 

Rebekah_150's avatar
Rebekah_150
Team SMARTY
09-06-2024

Hey  JamesWa_2265565,

I would recommend switching the SIM cards to make sure that this is not a device issue and if the issue persists our customer care team are available to offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.