Forum Discussion
Brand new sim but no service
Was the handset supplied via a mobile network and, if so, is the handset unlocked so that it can be used with other networks Celou? For example, if Vodafone supplied you with the handset, then it would only work on the Vodafone, Asda Mobile, Lebara, Talkmobile and Voxi mobile networks. Normally, I wouldn't mention this because phones have been supplied unlocked since 2021 but the S9 Plus was released in 2018.
It's worth mentioning that soon not all 4G phones will be able to make or receive calls. A handset must support both 4G and VoLTE moving forward. At present, depending on the network, a 4G phone that doesn't support VoLTE (or if VoLTE has been disabled) will fall back to either 3G or 2G to complete the call. SMARTY cannot fall back to 3G because THREE have closed down their 3G network.
All that being said, the S9 Plus supports 4G and VoLTE and, providing both are enabled, the phone is unlocked, it should work with SMARTY.
Thank you, WelshPaul for your reply. Yes like you said my phone supports 4G and VoLTE so I don't get what's going on. Also it was unlocked when I bought it (not via a network provider). Anyway now I'm going through hell trying to get a pac from Smarty. Thanks again though!
