[Ideas] What more can SMARTY do for you?

eSIM / Apple Watch plan compatibility.

Hi 👋🏻

I'm new to Smarty having switched this week from "elsewhere", as you do.

So far so good from my experience. I love the pricing, having WiFi calling for at home and the ability to swap my monthly packs as and when I want/need to. I also love having the EU roaming option at no extra costs too; one of the main reasons for me switching to SMARTY.

If I was to make any recommendations or pose suggestions they would only be the following:

1. Some form of rewards feature. Competitor networks have a selection of cool rewards and competitions (like the network I've just left) and at times these were excellent, providing discounts on items and products, through to competitions and other offers.
2. eSIM compatibility is a brilliant option. It saves on physical SIMs and it reduces plastic usage from a sustainability perspective. I made use of this on my previous network and it's seamless. 
3. Consider increasing the roaming data limit from 12GB to perhaps 20GB. We, as a world nowadays, are data crazy. When abroad it isn't always easy to find WiFi or free hotspots. Having a larger cushion for data when on holiday would be super, even as a relatively low data user myself.

I haven't any complaints so far with SMARTY. I have had to contact customer services twice surrounding the porting in of my mobile number and the guys were excellent. I'm very pleased to be onboard. Worth every penny.

Cheers everyone.

Andy

1. Visual Voicemail 

2. RCS on iOS

More 5G cell mast and more use of other service providers equipment 

Hi I have an idea ? How about installing a 5G cell mast in more city's or have more of an agreement with the service provider you use to be allowed to use their 5G equipment more towns and cities can benefit from faster speeds. I've noticed that Scotland is limited for 5G signal apart from some major towns and cities but the further you go up into the Cairngorms and further the 5G does pretty much become non existent. I've also found that other smaller towns and villages do not have 5G either, and this is a real pain because sometimes the 4G signal isn't so great either. However we all have to manage our expectations when it comes to the service you provide as remembering the price point for such service would probably warrant the signal of 5G to be slowly rolled out hopefully to the towns and cities that so desperately need a faster speed and excellent signal strength when travelling through Scotland.. I'm not sure what other service providers are offering when it comes to 5G but 8 knows BT does indeed offer 5G as standard in all its areas! Can this be done Smarty as a standard, I mean if a price increase is needed to compensate the continuous rollout of 5G on you network in more towns and cities then let's go.  Any way thanks for listening to my ask and maybe just one day I will see the magical 5G logo popup on phone to where I live. 

Respect your answer but you forget, that their already customers out there that do want 5G to be fitted to the cell mast so it gives them a luxurious signal and speed for their needs. 5G is essential for some but not everyone this is due to the signal strength in the area they love in. Although 4G is most of the time ok, it's in some cases just not cutting the cloth for the strength for some devices to gain the maximum signal strength, like a previous thread I was commenting in, the factors can be obstacles and the premises you are in can affect the signal. And 5G would indeed help this considerably in the hunt for better connectivity. How ever like you say Do we need 5G for most activities? Well it does depend on the activity really so in my opinion this would warrant  an activity that we do need 5G for everyone to benefit from. I think it also depends on where you are in you life as well. Because perhaps the younger you are you are wanting it all because connectivity is everywhere and is everything for a younger person. Again my opinion. Social apps and online constant connectivity is needed. But perhaps for the older person "I'm not stereo typing I promise"  doesn't need the more complicated things in life like a mobile device that's connected with social media. So the basic function and connectivity on a lower level for calls and texts is suffice for some people. So 5G in all is suited for some but not for all. And also ones budget is also important as we are all not flush like kings but perhaps more like everyday working class citizens..

DJANDYMYERS  What about the hotel on Mayfair and £200 for passing Go ?!?!

This is a low price, no frills network and I don't think you can realistically expect all of those things.

MSF  Well, if you’re getting technical, SMARTY is 3 PAYG in disguise. 3 PAYG customers get access to the 3+ app for rewards etc. I don’t see why this couldn’t be opened up to SMARTY users too ? As per the post, it’s only a suggestion and hardly a demand.

A suggestion of further / more EU roaming data is also only a suggestion, given competitor MVNOs such as Lebara offer 30GB while roaming. 12GB isn’t bad, far from it, but again as per the post this is a suggestion not a demand.

As for eSIMs, hardly essential. Just a nice to have. Just a suggestion to enable new users in particular to get onto the network quicker.

so yea, no need for a Mayfair meal and £200 for sweet FA MSF. I hardly think my suggestions warrant that, nor the implication of anything along those lines 👍🏻😊

DJANDYMYERS  But then the smallest package with Three is £10 per month and so there must be a greater cache flow into the business to support so called 'freebies'

Lebara will admittedly allow you to roam up to 30Gb of data - but to take full advantage, you need the £15 plan.

Esims - not sure about this one but I do wonder if there is some cost element that stops smarty going forward on it - they never have told us as far as I know.

• eSim
• Allow me to text the British Transport Police via 61016!!

+1 for visual voicemail.