Forum Discussion
my SMARTY number
mobile data works but when someone sends a message with the SMARTY number on imessage i don’t receive , i’ve contacted SMARTY but its not helping i don’t know what to do now it feels like a waste of money
1 Reply
Hiya!
Sorry to hear you’re experiencing this issue. Could you try the steps below and see if they help sort things out:
- Make sure your number is activated for iMessage. Sometimes iMessage keeps trying to use your old number or just your email.
Go to Settings → Messages → Send & Receive
Under “You can receive iMessages to and reply from”, check that your SMARTY number is listed and ticked.
If it isn’t there or says “Waiting for activation”, switch iMessage off and on again: Settings → Messages → iMessage OFF → wait 5 seconds → ON
You may need mobile data switched on for activation.
- Check your number in iPhone settings After changing SIMs or networks, the phone number doesn’t always update automatically.
Go to Settings → Phone → My Number
Make sure it shows your correct SMARTY number.
If not, update it and restart your phone.
- Remove and reinsert your SIM A simple but surprisingly effective fix:
Turn your phone off
Remove the SIM
Wait 10 seconds
Reinsert the SIM and turn the phone back on
- Check Date & Time settings iMessage won’t activate if your time settings are wrong.
Go to Settings → General → Date & Time → Set Automatically (ON)
- Reset Network Settings Only try this if the previous steps don’t work.
Go to Settings → General → Transfer or Reset → Reset → Reset Network Settings
This will reset Wi‑Fi, Bluetooth, APN and similar settings, but often clears up iMessage issues.
If you’ve just switched to SMARTY - When a number has only just been transferred, it can take up to 24 hours for iMessage to fully register.
Hopefully one of these steps help - Linsey
