Forum Discussion
Wifi calling - text issue.
Chalkychap I used to be with O2 (both of us with our current phones) using Sky broadband, and texts via Wifi worked as expected.
We both switched to Smarty, and the frequent text issues began.
We recently changed BB to Vodafone and the issue persists.
All things point towards it being an issue with Smarty.
I would be surprised if it was Smarty :
WiiFi Calling allows you to make and receive Calls, MMS and SMS over a WiFi network. You can use this capability if you have a compatible WiFi Calling device, network and you don't have sufficient mobile network coverage to make a call.
I know this is stating the obvious, but it’s called WiFi calling as it’s uses the WiFi connectivity of your broadband, not your mobile network, otherwise it would be called “mobile network calling”
If you have set your device to make calls through WiFi calling, then your device’s mobile connectivity will be turned off, and as you say, you have zero mobile mast connectivity inside it outside, so there is no connectivity to Smarty which could be causing an issue.
I just wonder whether bog standard text messages are fine and the problematic ones are those which contain lots of emoticons etc ? Are they cross phone platform ? I.E. you have an iPhone and the problem texts are from Androids, or vice versa ?
See here :
Which includes this :
4. Limitations in SMS message reception
One of the most important factors to consider is Wi-Fi Calling's limited ability to receive SMS messages. While this service enables you to make voice calls, it doesn’t support the full range of SMS functionalities, making it impossible to receive critical SMS messages like one-time passwords for authentication purposes.
I'm left wondering about the UC Tel blog about WiFi Calling, JJP2RidesAgain.
Item 4 about limitations in SMS message reception doesn't ring turn in my experience with WiFi Calling at SMARTY Mobile, and other operators. I use SMARTY WiFi Calling at home and receive one-time-password (OTP) SMS text messages.
I receive those texts too (when not in a 'not working today' phase).
I've read that on many forums in the past about those texts not being receivable via Wifi calling, and it simply isn't true.
Hi JJP2RidesAgain , it is any kind of text message, when I receive them they all come through fine, when I don't then none come through.
It also makes no difference what brand/device etc the texts are from, it's always either 100% or nothing.
Like I say, we were bith with O2 for years and never had one problem with texts, then both moved to Smarty and we now both experience the exact same issue, which only reinforces that this is a Smarty issue.
The weirdest thing for me remains that if I send myself a flurry of texts, it releases the blockage every time. I've stressed this to Smarty to help them investigate, but as I say nobody ever gets back to me with any findings.
You said in your opening post that you have no mobile mast connectivity in your rural location, so I fail to see how this issue is down to Smarty.
Not surprised that Smarty tech support haven’t got back to you. Imagine the conversation :
“These customers use WiFi calling for calls and texts, as they have no mobile mast nearby, every couple of months, they have an issue with texts, they think it’s do with Smarty”
“Yet there is no mobile mast nearby ?”
”No”
”Er, um ?”
Two answers that I can think off - Use an app like WhatsApp, which allows you to make and take both audio and video calls, and in addition, send text messages, or switch back to O2 or try another network, doing a search on your postcode, as hopefully, at least one network may now offer connectivity where you are.
JJP2RidesAgain it is evidently a Smarty issue, because (I repeat) I had zero issues with O2 wifi calling for years, moved to Smarty and I have wifi calling issues on a Smarty confirmed wifi calling mobile phone.
Gee...could the issue be with Smarty, or with O2 who I left and whose wifi calling systen worked perfectly?
