Forum Discussion

SaraErc_1965234's avatar
SaraErc_1965234
SMARTY Pioneer
13-04-2023

Web chat left open

Hi I am left with a web chat open & hence I cannot contact Smarty, there is no option to open a new chat? The agent I was talking to previously is now not responding & I have an urgent issue I need support on. Is there an email address for customer service or a phone number as I am now stuck? Thanks

8 Replies

  • fatboyslimfast's avatar
    fatboyslimfast
    SMARTY Maverick
    22-05-2023

    I'm having the same problem. Did you find a solution?

    • MSF's avatar
      MSF
      SMARTY Guru
      22-05-2023

      fatboyslimfast Did you try clearing cookies and browsing items from your browser. That normally causes the browser to forget everything.

  • Shaun0fTheDead's avatar
    Shaun0fTheDead
    SMARTY Pioneer
    14-04-2023

    If you are signed in via a web browser then sign out and back in again..

  • AB's avatar
    AB
    SMARTY Commentator
    13-04-2023

    Normally you can open a new web chat even if you have one active sighn out of account and clear cookies and sign in again

  • MSF's avatar
    MSF
    SMARTY Guru
    13-04-2023

    You may get a response using this route:   https://smarty.co.uk/complaints

    Can you close the web chat? How about signing out of your account and then log in again?