Forum Discussion

GlenHol_1955635's avatar
GlenHol_1955635
SMARTY Rookie
17-04-2023
Solved

Weak signal

I’m unfortunately unhappy with smarty mobile signal strength it’s not the best 

  • MSF's avatar
    19-04-2023

    Firstly, it’s worth checking the network status page for the area. In some cases, the signal quality is affected by the building and so you should check if it is better in other areas nearby.

10 Replies

  • RobCaul_1792669's avatar
    RobCaul_1792669
    SMARTY Pioneer
    16-07-2023

    Yes me too I thought the three company was meant to be good ???

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      17-07-2023

      Smarty has been brilliant for me since I switched from EE to Smarty.

      Surely you checked the coverage of Three in the areas where you live and work, rather than just blindly buying a Smarty SIM card ?

    • MSF's avatar
      MSF
      SMARTY Guru
      17-07-2023

      RobCaul_1792669  That’s a rather sweeping statement I’m afraid. There will naturally be areas that have a weak signal - it happens with all networks. Signals can be blocked where there are large buildings or where the geography doesn’t help.

  • Swoosh56's avatar
    Swoosh56
    SMARTY Maverick
    15-05-2023

    I have just signed up to Smarty and have  no signal at all, in London in my area - I can only use my phone if I am at home on WIFI. Ridiculous. Smarty have told me there is work on the mast in place  but speakign to neigbbours also on 3 this has been going on for a month.  I am getting 1 bar of signal for 4G and 5G in E9 Hackney

    • MSF's avatar
      MSF
      SMARTY Guru
      15-05-2023

      Hi Swoosh56 You may have seen another post from someone in Hackney with the same issue. I'm sure that doesn't make you feel that much better, but at least it doesn't seem to be your phone.

      • MSF's avatar
        MSF
        SMARTY Guru
        15-05-2023

        Swoosh56 oops sorry! It was you on another thread!

  • MSF's avatar
    MSF
    SMARTY Guru
    19-04-2023

    Firstly, it’s worth checking the network status page for the area. In some cases, the signal quality is affected by the building and so you should check if it is better in other areas nearby.

  • ErolBar_1994804's avatar
    ErolBar_1994804
    SMARTY Pioneer
    18-04-2023

    Same here with full signal on my router and in the city close to a mast I can only achiever 1.7 mbs, 5 g is not showing my phone too only 4 g 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    18-04-2023

    Is a weak signal something that's just started happening GlenHol_1955635
    Is this issue in one location, or everywhere?