Forum Discussion

AFlacky's avatar
AFlacky
SMARTY Pioneer
19-12-2023
Solved

Weak Signal Medway ME5

I have had little to no signal since 12pm Monday 18th December 2023. The Network Service Checker is an absolute waste of time as is not updated with any estimated time frames and displays a generic message that upgrades are in progress. 

Come on Smarty and Three(3)! The people paying to use your services are the only real reason you remain in business. 

  • MSF's avatar
    MSF
    20-12-2023

    AFlacky I partially agree with you. However, Smarty are in the hands of 3 network and even 3 network may be in the hands of mast maintenance engineers so it may be almost impossible to get that level of information.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    20-12-2023

    AFlacky To be fair, you have given them less than 36 hours to repair what may even be  major fault. That is always assuming that the mast engineers knew about the fault at 12pm.

    Last week, someone I knew was quoted 5 days for someone to come and repair their boiler under a service contract (very big outfit!) so this seems like a short period.

    • AFlacky's avatar
      AFlacky
      SMARTY Pioneer
      20-12-2023

      I understand that faults occur, my issue is the lack of updates or estimated time frames. Surely keeping customers updated and informed the the basic concept of customer service.

      • MSF's avatar
        MSF
        SMARTY Guru
        20-12-2023

        AFlacky I partially agree with you. However, Smarty are in the hands of 3 network and even 3 network may be in the hands of mast maintenance engineers so it may be almost impossible to get that level of information.