Voicemail

Hello! 

I came on here to ask the same question but I have just figured it out. 

So if you try to record silence when asked to record your name, the system won't acknowledge it and says 'sorry your name could not be recorded', so to get round this I rubbed my microphone a little bit so that empty static sound was recorded. 

You are then given the option if you want to record a greeting or use the standard smarty greeting. If you choose the standed smarty greeting it will say "[random empty static sounds you've just recorded] is not available, please leave a message."

Hope this helps! I didn't want a cringey voicemail whereby I have to record my name either!