Forum Discussion

Michael_T's avatar
Michael_T
SMARTY Teamster
06-12-2022
Solved

Visual Voicemail

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure?  Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller actually is? Most of the other networks in the UK now offer this feature (or hybrid notification by icon and caller info).  3 network in Hong Kong have visual voicemail, so why doesn’t the UK have this feature?

  • LouisK's avatar
    07-12-2022

    Hi Michael_T 

    Thank you for being one of our first customers to join our community!


    Sadly, at this stage, we do not have any plans to introduce Visual Voicemail, although if we choose to implement this in the future we will be sure to let you know!

    Best wishes,

    LouisK

44 Replies

  • jassingh's avatar
    jassingh
    SMARTY Motivator
    14-09-2023

    Is this like a feature only on iOS or is it on Android as well? I've only seen a lot of hype for this from iOS users though .. I don't think my Android supports a live voicemail feature like this 🤔

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      15-09-2023

      Hi jassingh 

      Visual Voicemail has been available since Android 6 Marshmallow, but is not widely available, nor known about for some reason. 

      ‘Thumbtel”, a London based company, offer a paid app called “HulloMail” available for both Android and iOS, which is a very capable replacement for iOS Visual Voicemail. 

      https://www.thumbtel.com/hullomail/ 

  • NeilLen_1730019's avatar
    NeilLen_1730019
    SMARTY Pioneer
    16-10-2023

    So when iOS 17 launched my Voicemail went from "call your voicemail" to a visual voicemail instead. I was pretty happy with this as it's so much easier to see your messages and call logs in a list, playable on demand. 

    Some weeks later though, it's reverted and i now have to call my voicemail to retrieve messages... 

    I can still play some visual voicemails I received post iOS17 installation though, these are still viewable and playable. But any new voicemail now doesn't show, and i have to call up to hear it. 

     

    Anyone know why this is?

    • SmartyTrousers's avatar
      SmartyTrousers
      SMARTY Centurion
      23-09-2024

      Late reply, I know, but this will be because you switched from a network that supported Apple's Visual Voicemail feature to one that didn't.

  • Irishado's avatar
    Irishado
    SMARTY Pioneer
    24-04-2024

    I’d prefer to disable voicemail completely