Forum Discussion
Urgent | No Smarty service nor previous provider after porting
Bought a new Smarty SIM in order to port over the services/contract and number from another provider. My current provider has advised me that my service with them will terminate today once the porting completes. However, after activating the Smarty SIM via your app, the SIM appears inoperative (I've tried multiple unlocked phones) and therefore I never received your activation txt/sms. Despite the above , Smarty is proceeding with the porting I had requested at the contract start, and as a result, I will loose all connectivity within the next few hours (current and future Smarty) and I need to always have connectivity. Please resolve this a matter of urgency. Connectivity for vulnerable people applies. Thank you.
1 Reply
SilviaQ_4126985 You re posting on the Community Forum here and therefore are not writing to Smarty employees.
You will need to web chat with Smarty Support for them to check your account - http://www.smarty.co.uk/contact
Before doing that, just check your Account Dashboard on the Smarty website to see what is showing.
You should also complete a Coverage check and a Network Status check to look for any known issues locally.
