Forum Discussion
UK government emergency alert
I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Smarty, didn't get anything. I was disappointed I didn't recieve a message but also worried for if there is an actual Emergency, I won't know unless other people from other networks inform me.
- 24-04-2023
Hi all,
Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.
90 Replies
- burnsbonzoSMARTY Rookie23-04-2023
I have an iPhone 6s Plus and did not receive the alert. I was on 4g at the time. Any idea why?
- LianneG_1808124SMARTY Enquirer18-05-2023
Hi if u haven't got them switched on in ur settings then u wont receive any emergency service alerts that's all hope this helps
- ChalkychapSMARTY Trendsetter24-04-2023
I guess the initial TEST didn't work as expected for all networks and handsets.
Probably be another test in due course, once the relevant parties have figured out why the initial test didn't go according to plan.
- ShackgSMARTY Pioneer20-03-2023
Will I be able to use all of my phone’s features and services if I do not acknowledge the scheduled emergency alert from the government on 23rd April? Apparently, people receiving the notification MUST accept the download before using their phone’s other features (like calls, texts Etc.).
Personally, I’m not comfortable with the government loading software on my phone and choosing whether I’m able to make calls or not based on my compliance to receive notifications about high winds or flooding.
- DarrenL_1531592SMARTY Pioneer23-04-2023
Did anyone else not get the alert today even with it enabled ?
- DaveLorde_72040SMARTY Pioneer23-04-2023
I didn't get it.
- leedorneySMARTY Teamster23-04-2023
I didn't get it - turned it off in settings - on holiday + in a bad reception area anyhow - so to get a msg. telling me you're about to die and possibly survive and live in hell thereafter if you survive after a wonderful msg. is a total joke, may be radical viewpoint; just no...
- WelshPaulSMARTY Centurion23-04-2023
- BarryBr_1057968SMARTY Pioneer23-04-2023
Hi I never received the alert but my partner and son did but they are with a different network is there a problem with smarty
- WelshPaulSMARTY Centurion23-04-2023
No, I got the alert. You must have been classed as expendable by the government. 👀