Forum Discussion

PeterSel_347420's avatar
PeterSel_347420
SMARTY Pioneer
05-07-2023

Text message reception intermittent unreliable

Texts to me unreliable. Today calls from the same number in the morning: 4 received then 4 not received. In each case the sender's phone reported msg delivered. Asked Smarty for help but no help.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    05-07-2023

    PeterSel_347420 Were you and the sender both in the same place throughout? If not, could it be a network problem with a mast? o2 certainly had some problems with sms last week.

    • PeterSel_347420's avatar
      PeterSel_347420
      SMARTY Pioneer
      08-07-2023

      iT WASN'T JUST LAST WEEK. IT'S AN I NTERMITTENT UNRELIABILITY WHICH THE SMILE CUSTOMER SERVICE HAS FAILED TO HELP WITH.

      • MSF's avatar
        MSF
        SMARTY Guru
        09-07-2023

        PeterSel_347420  Sorry to hear that. To be fair it doesn’t seem to be a frequent complaint posted here until o2 fell over recently.