Forum Discussion

Muthoni_2133249's avatar
Muthoni_2133249
SMARTY Pioneer
04-09-2025

SIM Replacement

Hi. I lost my SIM card recently. I have been on the help pages on how to go about replacing it. But I cannot find ‘Manage my SIM Card’ on the app or the website. Any tips please on how to find this s...
MSF's avatar
MSF
SMARTY Guru
10-09-2025

AbsoluteArcher I've just logged into the app (which I rarely use) and under 'Manage plan' there appears an option to 'Manage my SIM' and specifically to replace with a physical SIM or ESIM.

AbsoluteArcher's avatar
AbsoluteArcher
SMARTY Pioneer
10-09-2025

Many thanks for your reply. The 'Manage my SIM' option is available on the Android Smarty app but not currently via the Apple iOS Smarty app.

Have checked the Apple app store and there is no Smarty update pending.

For reference the latest live Smarty update for ios is version 1.24.0 released 28/08/25

  • MSF's avatar
    MSF
    SMARTY Guru
    10-09-2025

    AbsoluteArcher Before replying to your post, I checked the app.......on my iPhone !!!!

    • AbsoluteArcher's avatar
      AbsoluteArcher
      SMARTY Pioneer
      10-09-2025

      I have uninstalled then reinstalled the ios Smarty app and all the options now appear as they should and problem resolved. Thanks for your feedback 👍

      • MSF's avatar
        MSF
        SMARTY Guru
        10-09-2025

        AbsoluteArcher You are welcome! Thanks for letting me know that I haven't totally lost the plot!