Forum Discussion

Pauline_1794422's avatar
Pauline_1794422
SMARTY Pioneer
22-12-2022

sim not arrived

I ordered a sim a week ago, i understand their are problems with the post at present but tomorrow is xmas eve so not expecting it for at least another week, however the t&cs for the deal i have got says i must activate within 14 days to get that deal, should i re-order or wait???

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    22-12-2022

    Probably best to contact Support about this as they can access your a/c and decide the best resolution to help you.

    • Diesel55's avatar
      Diesel55
      SMARTY Rookie
      25-04-2023

      Yeah that doesnt help at all because You wait hours for a reply on web chat and all the say is wait 5days and then re-order another sim if it still hasnt arrived.. I’ve done exactly that and am still waiting for My 2nd sim card to arrive over a week later.. this is absolutely ridiculous..!! 

      • Rebekah_150's avatar
        Rebekah_150
        Team SMARTY
        26-04-2023

        Hey Diesel55,

        I am sorry that this has happened, if you have been waiting more than 5 working days the sim should be with you, if you would like our team can order a replacement sim for you or help you close the account fi you would prefer.