Forum Discussion

Donald_1795483's avatar
Donald_1795483
SMARTY Rookie
17-12-2022

Sim cards

Hi I already have a sim card & iv just I thought registered it now I'm being told that a new sim will be out in a couple days whats wrong with the one I have ???

5 Replies

  • AdelinaU_556066's avatar
    AdelinaU_556066
    SMARTY Rookie
    30-12-2022

    Hello , Could you help me to reactivate my old sim card ? 

    • Nathan's avatar
      Nathan
      SMARTY Moderator
      30-12-2022

      Hey, Thanks for your post. Unfortunately I can't do anything with your account on here. If you reach out to one of the members of our webchat they might be able to help.

       

      Alternatively if its been less than 6 months since you last used the card you can log on to your account and simply make a payment to get things up and running again. If its been more than 6 months we may not be able to recover that account.   

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    18-12-2022

    Hey Donald_1795483 

    Please reach out to us on our webchat platform! We would be happy to help you 🙂 

  • MSF's avatar
    MSF
    SMARTY Guru
    18-12-2022

    Possibly nothing wrong.

    Best to check with Support as they can look at your account for any issues.

    • MOHAMME_1430963's avatar
      MOHAMME_1430963
      SMARTY Pioneer
      25-01-2023

      My SIM card is not working can someone help me to fix this issue please