Forum Discussion

ErinHen_1561464's avatar
ErinHen_1561464
SMARTY Rookie
11-05-2026

SIM card not working anymore

For a week my sim has not been working, I tried putting it in another phone and it still doesn’t work, my bills have been paid on time , what is the problem ?

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    12-05-2026

    ErinHen_1561464​ We do not know because, as custoemrs like you, we do not have access to your account.

    fFrstly, you can check your Account Dashboard and then, if everything looks correct, have a web chat with Smarty Support to ask them to investigate.