Forum Discussion

AliceFin_432121's avatar
AliceFin_432121
SMARTY Pioneer
05-06-2023

SIM card not connected ring whilst in France and I have changed the apn. Very frustrating

9 Replies

  • Matthew_1262773's avatar
    Matthew_1262773
    SMARTY Maverick
    06-09-2023

    Do you have to change the APN back once you return to the UK?

    • MSF's avatar
      MSF
      SMARTY Guru
      06-09-2023

      Matthew_1262773  Just to confirm what JJP2 says - no, you do not need to do anything when you return and also you will not need to do anything if you Roma in the future with the same phone. It's a one-off process.

      • Matthew_1262773's avatar
        Matthew_1262773
        SMARTY Maverick
        06-09-2023

        Ah thatโ€™s good to know thanks for the reply, much appreciated ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      06-09-2023

      No, you can leave it as โ€œmob.asm.netโ€ in the UK and your phone will work fine

      • Matthew_1262773's avatar
        Matthew_1262773
        SMARTY Maverick
        06-09-2023

        Thank you ๐Ÿ˜Š much appreciated 

  • MSF's avatar
    MSF
    SMARTY Guru
    06-06-2023

    AliceFin_432121 Is there any chance that you were somewhere remote with no signal?

    Can you check the sim in another phone?

    • AliceFin_432121's avatar
      AliceFin_432121
      SMARTY Pioneer
      08-06-2023

      Thank you for your help. I tried information I received directly from Smarty but it did not work but your suggestion to put in a phone did the trick. I then inserted card back in wifi router and we now have wifi abroad !  Thank you.  

    • MSF's avatar
      MSF
      SMARTY Guru
      06-06-2023

      AliceFin_432121 Forgot to say......have you tried manually selecting one of the networks that show, rather than letting the phone auto-select?