Forum Discussion

Kaley_291213's avatar
Kaley_291213
SMARTY Pioneer
13-08-2023

SIM card change

Hi I changed my SIM card to smarty and requested my puk code to transfer my number, it says the transfer was successful but when I ring or text people it isn’t my usual number it’s the smarty one I got with the sim, has anyone got a resolution as work can’t contact me unless they change the system.

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    13-08-2023

    Kaley_291213 Your phone has'remembered' the number that was initially allocated to the sim when you joined Smarty.

    If you go into the phone settings, you will find My Number somewhere (depends upon type of phone) and can change it manually.

    For iPhone, sometimes sufficient to log out of iMessage and FaceTime and then log back in again.

    • Kaley_291213's avatar
      Kaley_291213
      SMARTY Pioneer
      13-08-2023

      I am on iPhone and I have tried to change the number manually but it just reverts back to the smarty one. Do you know how i get intouch with someone from smarty? 

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        13-08-2023

        Good advice from MSF 

        Also worth remembering that your employer and anyone else  CAN call you on your usual number. It’s only caller ID from calls that you make that is showing your temporary Smarty number.

        Try this simple video explainer (REMEMBER to press “save” when you have changed the number)

        https://youtu.be/xOSgPkNsEPg