Forum Discussion

LorenaF_2634195's avatar
LorenaF_2634195
SMARTY Pioneer
12-04-2024

SIM activation

Hi,

I requested the activation of my SIM 24 hours ago and still didn’t get my email confirmation or a response from Customer Service. This is getting quite frustrating. Any clue what’s happening?

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    12-04-2024

    LorenaF_2634195 Does your Account Dashboard show that you have an active sim and Smarty plan? If so, then you need a web chat with the Support Team.

    We are Community members like you and so cannot access your account to check.

    • LorenaF_2634195's avatar
      LorenaF_2634195
      SMARTY Pioneer
      12-04-2024

      Yes, I contacted them by chat yesterday but they are not very responsive 😞   thanks