Forum Discussion

graemebowd's avatar
graemebowd
SMARTY Pioneer
14-03-2023
Solved

Remove payment option

Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one.  I want to remove these from the list (housekeeping) but I can't find how to do it. If I select one of these cards the app simply elects this as the preferred payment option. There seems no way to delete it. 

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  • Chalkychap's avatar
    Chalkychap
    14-03-2023

    I think if you remove the auto-renew option, you might be able to remove out-of-date payment methods.

    There's room for improvement for online payment method management in the online SMARTY account, but that's probably not going to happen anytime soon.

     

  • JodieC's avatar
    JodieC
    14-03-2023

    Hey graemebowd 

    To delete payment details you will need to turn off auto-renew in your account.

     

    • Save these changes and exit the page.
    • Go back into payment settings, turn off "securely store payment details".
    • Save these changes and exit the page again.
    • Now, no card details will be stored so you can re-add the details you want in your account.

    Let me know if this works for you!

8 Replies

  • jassingh's avatar
    jassingh
    SMARTY Motivator
    31-07-2023

    I opened a webchat and spoke to an agent - they asked for the last 4 digits of the cards(s) that need removing and confirmed that they would be removed within 2 hours - seems easier than going back and forth on the payments screen. 

    I needed to remove a card following a verification check to remove the adult content filter - but the card had been added to my 'payment methods' which is not what I wanted but all sorted.

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    14-03-2023

    Hey graemebowd 

    To delete payment details you will need to turn off auto-renew in your account.

     

    • Save these changes and exit the page.
    • Go back into payment settings, turn off "securely store payment details".
    • Save these changes and exit the page again.
    • Now, no card details will be stored so you can re-add the details you want in your account.

    Let me know if this works for you!

    • kennethj_343812's avatar
      kennethj_343812
      SMARTY Pioneer
      28-06-2025

      WORKED PERFECT THANKS VERY MUCH 

    • AndyGal_2600396's avatar
      AndyGal_2600396
      SMARTY Pioneer
      19-03-2025

      I can confirm this works but I didn't need to go back in to my settings to turn off secure payments it asked if i wanted to save my card details once I switched off the auto renew so I clicked no and exited. When I went back in to payment methods there were no stored cards.

    • BlueSmarties's avatar
      BlueSmarties
      SMARTY Commentator
      13-12-2024

      Over 18 months later and this kludge which requires more effort from the customer to re-add their payment information still isnt fixed?
      Think of all the support tickets created because it's not at all intuitive.
      Never mind the GDPR repercussions of if/when smarty gets hacked and all this payment data is leaked.
      Do any reported UI issues ever get fixed?

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    14-03-2023

    I think if you remove the auto-renew option, you might be able to remove out-of-date payment methods.

    There's room for improvement for online payment method management in the online SMARTY account, but that's probably not going to happen anytime soon.