Forum Discussion

lukefow_2033993's avatar
lukefow_2033993
SMARTY Maverick
12-07-2023

remember this browser not working

i choose to have my browser remembered but i am still asked for 2 step authentication when logging in, please fix this

3 Replies

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    13-07-2023

    Hi lukefow_2033993 if the device you're using doesn't have it's own security step in place--for example a passcode for face ID--then the 'remember this browser' feature won't work. Once you implement a security measure for the device then the browser will be remembered.

    • lukefow_2033993's avatar
      lukefow_2033993
      SMARTY Maverick
      13-07-2023

      my laptop has a password on it

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    12-07-2023

    Are you regularly clearing your browser cookies / site data?