Forum Discussion
Still no service after joining Smarty
Hi All,
I finally found a solution and all is now working perfectly
My solution was to get a PAC code from Smarty and port to a new provider which solved all the problems.Thank you to everyone on this forum for your help and support, it was appreciated.
Regards
Chris
If you can make calls and send text messages, ChrisGo_2486818, then it sounds like a split-port.
You'll probably be a the mercy of number porting teams at SMARTY Mobile and your old service provider until they get this fixed.
Hi Chalkychap,
Thats exactly what has happened. Unfortunately 13 days on web chat and 6 formal complaints have still failed to get Smarty to understands this. "Not so Smarty" in my opinion 😁
Literally this morning (23rd Jan), I received this after chasing (yet again)
When I said it still wasn't working thay said (yet again) I needed to order a replacement sim.
Regardless of how often I say callers hear "The number dialed has not been recognised" they cannot seem to grasp (13 days later) that this is not a sim or phone issue.
I am collating a bucket of screenshots of the Web chat which I will share. I'm sure it will make a mix of OMG and a good laugh for people
Hi All,
I finally found a solution and all is now working perfectly
My solution was to get a PAC code from Smarty and port to a new provider which solved all the problems.Thank you to everyone on this forum for your help and support, it was appreciated.
Regards
Chris
