Forum Discussion
Significant delay in voice calling - both on wifi and without.
BlueSmarties From your variety of posts, you seem quite unhappy with Smarty generally.
Is it safe to assume that you will be leaving / have already left?
Well I'd like to think that people working for smarty would participate in these forums and take onboard the feedback.
It's a rare thing for any company these days to listen to their customers until it becomes a complaint issue.
Also have you heard of the phrase "better the devil you know" ?
Just because smarty has a lot of problems, doesn't mean that others aren't worse.
Have you ever dealt with 3 directly? There's a poor experience for you.
I assume you're a fanboy rather than an employee from your tone?
BlueSmarties While there are Smarty employees on here who make themselves known, they act as moderators rather than the voice of Smarty.
I'm not a 'fanboy' as you assume and I am not an employee - I simply try to say it how it is.
I fully accept that the service won't work for everyone. I had many years living in an area with virtually no reception from any network - but there wasn't anything I could do about it.
Smarty operates as a no-frills offering and I'm sure that the accountants keep a very close eye on the profit line and will only change things if that shows signs of decreasing.
It's a bit more than that. You are coming across as very defensive of smarty, making excuses for the lack of a fix.
It is by talking about problems that we bring about solutions.
Lord knows the company I work for has problems in their offering that have only been fixed by pushing the customer complaints until finally it reaches critical mass and is rectified.
People apologising for that (which is in most businesses due to only focusing on development but "bug fixing") due to things like lack of budget or lack of resources, are unhelpful in effecting change. It's typically due to a problem in strategy and inability for various departments like customer service, marketing, product development to communicate effectively.
